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Access a large talent pool in Customer Care
Check out what you can expect from your future remote team in emerging markets.
Build exceptional [.custom-underline]customer care[.custom-underline] teams
Once ready, we’ll headhunt the best employees matching your requirements in 7-10 days.
We’ve hired people with
- 2-5 years of B2B customer care experience
- Strong experience managing customer relationships
- Proficient with customer management platforms
- Excellent verbal and written skills in EN and/or FR
Proficient in tools like
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From top companies such as
And with these responsibilities
Issue Resolution
Address and resolve client issues promptly, leveraging product knowledge and problem-solving skills to deliver effective solutions.
Relationship Management
Foster and maintain relationships with customers, understanding their needs to provide tailored solutions and ensure customer satisfaction.
Feedback Collection
Gather and analyze client feedback, using the insights to identify opportunities and making significant contributions to product development initiatives.
We’ve hired people with
- 2-5 years of B2C customer support experience
- Strong experience in customer satisfaction
- Proficient with customer management platforms
- Excellent verbal and written skills in EN and/or FR
Proficient in tools like
From top companies such as
And with these responsibilities
Customer Assistance
Provide timely and effective assistance to customers, addressing their queries and concerns to ensure optimal customer experience.
Issue Resolution
Resolve customer issues promptly, leveraging product knowledge and excellent problem-solving skills to provide satisfactory solutions.
Customer Satisfaction
Collect customer feedback, analyze trends, and propose improvements toenhance satisfaction, promote loyalty, and drive long-term customer engagement.
We’ve hired people with
- 3-7 years of technical support experience
- Strong experience managing customer relationships
- Proficient with technical troubleshooting techniques
- Excellent verbal and written skills in EN and/or FR
Proficient in tools like
From top companies such as
And with these responsibilities
Technical Troubleshooting
Identify and resolve technical issues, leveraging product knowledge and technical expertise to provide effective solutions.
Knowledge Base Maintenance
Update and make necessary adjustments to the technical knowledge base, ensuring accurate documentation of solutions and procedures.
Customer Education
Provide comprehensive education to customers about product features and functionalities, promoting optimal usage and enhancing the user experience.
We’ve hired people with
- 2-5 years of administrative assistance experience
- Strong experience providing support for executives
- Proficient with data cleaning and management
- Excellent verbal and written skills in EN and/or FR
Proficient in tools like
From top companies such as
And with these responsibilities
Administrative Support
Ensure smooth business operations by managing schedules, organizing files, handling correspondence, and performing other admin tasks as required.
Event & Travel Coordination
Organize meetings and events, meticulously handling logistics, ensuring clear communication with employees, and resolving issues that may arise.
Data Management
Organize data precisely and accurately, maintaining confidentiality and ensuring full compliance with relevant regulatory standards.
We’ve hired people with
- 3-7 years of support team management
- Strong experience in customer satisfaction
- Proficient handling a global team of support reps
- Excellent verbal and written skills in EN and/or FR
Proficient in tools like
From top companies such as
And with these responsibilities
Team Leadership and Development
Lead and mentor the support team, fostering skill development and ensuring high-quality customer service.
Process Improvement
Analyze and refine support processes to enhance efficiency, reduce response times, and improve customer satisfaction.
Appointment-Setting
Track team performance metrics, generate reports, and use insights to drive continuous improvement and meet service goals.
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